Great we will accept return or exchange items that are new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Items cannot be returned or exchange after 21 days from the receipt of original order. Items must be returned with all tags still attached and must be in their original packaging such as jewelry packaging, apparel packaging and purse packaging with dust cover.